Exchanges

  • We will allow items to be exchanged if the sizing or style is found unsuitable.
  • Garments will not be accepted for return only; they must be exchanged for other items.
  • Contact your Account Manager to arrange for a Return Authority code, then print out a Return Address Label from our downloads section and complete the details, including the RA code you were supplied, and then forward the garments to the address listed on the label.
  • Garments must be returned in exactly the same condition and packaging to be eligible for exchange.
  • Garments with any kind of decoration cannot be exchanged.
  • Garments must be returned within 7 days for exchange.
  • Return freight for Exchanged items will be charged to the customer.
  • Garments from some suppliers are unable to be exchanged, please consult your Account Manager for more details.

Faulty Product / Returns

We try to ensure that all products are of a high quality prior to be dispatched from our warehouse, however if this rare circumstance does occur please follow the procedure below.

  • Contact your Account Manager to arrange for a Return Authority code, then print out a Return Address Label from our downloads section and complete the details, including the RA code.
  • Contact your Account Manager once the goods are ready to be collected and we will arrange the collection of the goods.
  • We will inspect the goods once they have been received and consult with the supplier.
  • If the goods are found to be faulty and this is a manufacturing fault we will offer you a full replacement or refund.
  • If the goods are not faulty they will be returned to you at your expense.

All claims must be advised within 7 days of receipt of the goods; claims after this period will not be recognized.

SERVICES

IN-HOUSE EMBROIDERY AND PRINTING SOLUTIONS


At Welborne Corporate Image we offer high quality embroidery services in house as well as printing and sublimation solutions.


 


 


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IN-HOUSE DESIGN AND PATTERN MAKING


Welborne Corporate Image garments are designed in-house by our experienced design and pattern making team.


 


 


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